𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗙𝗼𝗿 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗧𝗲𝗮𝗺𝘀

𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗙𝗼𝗿 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗧𝗲𝗮𝗺𝘀

Platform engineers spend too much time on support. Repetitive questions drain your team.

I tried to fix this with RAG. I indexed every document. The results were poor.

Documents are often old. Some are missing. RAG mechanics fail. Wrong chunks lead to wrong answers.

I stopped and looked at the human process. Engineers do not search docs. They read code. They check logs. They check metrics.

I gave the AI these tools. I removed the index. The AI now reads code live.

I added a simple onboarding guide. This tells the AI what the system is. This mimics a new hire.

Your architecture should be simple:

• Prompt: Slow-changing facts.
• Tools: Fast-changing data.

Copy the human process. Match context freshness to the question.

Source: https://dev.to/omer_k/agentic-support-agent-for-a-platform-teams-25hl Optional learning community: https://t.me/GyaanSetuAi