𝗣𝗿𝗲𝗺𝗶𝘂𝗺 𝗧𝗿𝗮𝗶𝗻𝘀 𝗡𝗲𝗲𝗱 𝗕𝗲𝘁𝘁𝗲𝗿 𝗠𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲

𝗣𝗿𝗲𝗺𝗶𝘂𝗺 𝗧𝗿𝗮𝗶𝗻𝘀 𝗡𝗲𝗲𝗱 𝗕𝗲𝘁𝘁𝗲𝗿 𝗠𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲

A passenger found a leaking roof on the Shatabdi Express. Shatabdi is a premium train. The passenger questioned staff about poor maintenance. Internet users reacted to the video. Some argued about the way to complain.

You pay for a premium experience. You expect a dry seat.

Service standards matter:

• Keep assets clean.
• Listen to your users.
• Fix leaks fast.

Source: https://www.news18.com/viral/passenger-confronts-railway-staff-over-leaking-roof-on-shatabdi-express-internet-reacts-theres-a-way-complaining-ws-l-10146065.html

Optional learning community: https://t.me/GyaanSetuBharat