𝗣𝗙𝗥𝗗𝗔 𝗟𝗮𝘂𝗻𝗰𝗵𝗲𝘀 𝗔𝗜 𝗣𝗲𝗻𝘀𝗶𝗼𝗻 𝗚𝗿𝗶𝗲𝘃𝗮𝗻𝗰𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺
The Pension Fund Regulatory and Development Authority (PFRDA) launched the Pension Sahayak platform. This tool uses artificial intelligence to manage pension service complaints.
Key features of the platform include:
- Support for 22 Indian languages through Bhashini integration.
- Voice command capabilities for filing grievances.
- Audio-based communication for subscribers.
- An automated escalation system for unresolved complaints.
- A single digital ecosystem for multiple service touchpoints.
The platform helps senior citizens and rural users. Subscribers receive responses in their preferred regional languages.
The system follows the NextGen CPGRAMS initiative. It uses automated workflows to ensure accountability. Unresolved issues move to higher authorities after set timelines pass.
Source: The Times of India